MT4 is a key tool for foreign exchange trading, but it sometimes stops working. This blog provides a detailed explanation of six items to address when MT4 is not working. It is important to first identify the cause from the connection status and take appropriate measures. By staying calm and addressing the issue methodically, you can resolve the problem. The article is designed to be useful for both beginners and advanced users.
1. How to Handle MT4 Not Working
If MT4 is not functioning properly, there is no need to panic. It is important to calmly check troubleshooting methods and address each issue step by step.
First, check the connection status in the lower right corner of the screen. If the connection status shows “No connection,” please try the following solutions:
- If there is a login issue – Recheck the login ID, password, and server information you entered. If you received the registration information via email, entering the correct information again may resolve the issue.
- If the demo account has expired – Since demo accounts have a validity period, create a new demo account if the period has ended.
- If there is a problem with your home internet connection – If you are using MT4 at home, there might be an issue with your home internet connection. Try restarting your router or modem.
- If there is a system trouble with the FX company – If there is an issue with the FX company’s server system, MT4 might not work properly. Wait for a while and try reconnecting later.
- If the FX company or market is closed – On weekends or holidays, the FX company or market may be closed, and charts may not update. Please wait until the closing period is over.
- If MT4 is not up-to-date – MT4 may not function properly if it is not the latest version. Restart MT4 and update to the latest version.
If MT4 still does not work after trying the above solutions, it is recommended to contact the FX provider’s support.
2. Reasons for MT4 Not Working Based on Connection Status
When MT4 is not working, you should first check the connection status in the lower right corner of the screen. The message displayed in the connection status can help identify the cause of the issue.
How to Check MT4’s Connection Status
You can check MT4’s connection status in the status bar at the bottom right of the screen. If the status bar is not displayed, you can enable it from the menu bar by selecting “View” and then “Status Bar.”
Connection Status Display in MT4
The connection status in MT4 is displayed as follows:
“Not Connected”
This indicates that MT4 is not connected to the internet. First, check your internet connection, and if there are no issues, restart MT4 to establish the connection.
“No Connection!”
This message may appear when MT4 is first launched. Since it may take some time for the connection to be established, it is important to wait and check again later.
“○○／○kb”
This display indicates that MT4 is connected properly. The numbers represent the amount of data transferred and received.
Reasons MT4 Might Not Be Working
Based on the connection status, MT4 might not be working due to the following reasons:
- Incorrect login information
- Expired demo account
- Internet connection issues
- FX company’s system issues
- Market closure
Here are the solutions for these issues:
- If login information is incorrect, re-enter accurate information to log in.
- If the demo account has expired, apply for a new demo account.
- If there are internet connection issues, check the connection.
- If the FX company’s system has issues, check the official website or social media for the latest information.
- If the market is closed, recognize it as a non-trading day and address the issue accordingly.
When MT4 is not working, it is important to first check the connection status and identify the cause of the problem. By taking appropriate measures, you can get MT4 working properly again.
3. Common Causes and Solutions for Charts Not Moving
If charts are not moving, there could be various reasons. Below are common causes and their solutions.
How to Handle Invalid Account
First, check the display in the lower right corner of the MT4 screen. If it shows “Invalid Account,” consider the following causes:
- If login ID, password, or server information is incorrect, check the registration email and re-enter the correct details.
- If the demo account has expired, you need to re-register.
Handling Connection Issues
If you can log in to MT4 but the charts are not moving, it could be a connection issue.
- If the FX provider’s server is unstable, try logging in again after some time or contact the FX provider to check the situation.
- If the internet connection is disconnected, check the connection or try a different network.
How to Handle MT4 Being Slow
If MT4 is slow, consider the following causes:
- Heavy indicators can slow down MT4. Remove unnecessary indicators or switch to lighter ones.
- Displaying many charts can also slow down MT4. Adjust to open only the necessary charts.
- If other programs are running simultaneously with MT4, the computer’s load may affect MT4’s performance. Close other programs or remove unnecessary ones when using MT4.
As you can see, there are various reasons why MT4 charts might not be moving, but you can resolve these issues with appropriate measures. Try addressing the potential causes you identify.
4. Eight Causes for MT4 Not Operating Properly
There are eight possible causes for MT4 not functioning properly:
1. Incorrect Login Information
If you enter incorrect login ID, password, or server information when launching MT4, it will not start properly. Recheck and enter the correct login information.
2. Unsupported Currency Pair Selection
Different MT4 account types allow different currency pairs to be traded. If the account type is not suitable, MT4 will not work. Choose the account type appropriate for your trading.
3. Market Holidays or Closures
During market holidays or closures, MT4 charts will not update and will not function. Check the market open times when planning to trade.
4. Communication Issues with Home or Smartphone
If there are problems with your home internet connection or smartphone communication, MT4’s connection may be unstable, leading to malfunction. Check the communication status and ensure there are no issues.
5. FX Provider’s Server Issues or Maintenance
If there are server issues or maintenance with the FX provider, MT4’s connection may be restricted, causing it not to function properly. Check the provider’s official information to confirm the server status.
6. Real Account Freeze
If there is insufficient deposit or a violation of trading rules, the real account may be frozen, limiting MT4 use. Check the account status and contact the provider if there are issues.
7. Expired Demo Account
Demo accounts expire after a certain period. If you are using an expired demo account, MT4 will not function. Check the demo account’s validity and create a new account if necessary.
8. Outdated MT4 Version
If MT4 is not updated to the latest version, some functions may be restricted or it may not work properly. Check the MT4 version and update if needed.
For any of these causes affecting MT4, apply the corresponding solution. Confirm and address the issue appropriately to resolve the problem.
5. Actions to Take When MT4 Suddenly Stops Working
If MT4 suddenly stops working, try the following measures:
1. Check Internet Connection
Confirm that your internet connection is stable and reconnect if necessary. Restarting the router or checking cables may help.
2. Restart MT4
Close MT4 and restart it. Sometimes restarting the application can solve temporary issues.
3. Check FX Provider’s Status
Visit the FX provider’s website or contact their support to confirm if there are any system issues or maintenance activities affecting MT4.
4. Check for Updates
Ensure that you are using the latest version of MT4. Update MT4 if needed to resolve compatibility or performance issues.
5. Recheck Account Information
Verify that your login ID, password, and server information are correct. If there are issues, re-enter the correct details.
6. Check Chart Settings
Ensure that the chart settings are correctly configured and that no issues with indicators or expert advisors are affecting MT4’s performance.
7. Review System Resources
Check if your computer or device is running low on resources. Close unnecessary programs to ensure MT4 operates smoothly.
8. Contact Support
If the issue persists, contact MT4 support or your FX provider for further assistance.
By following these steps, you can troubleshoot and resolve issues when MT4 suddenly stops working. Ensure that each step is followed methodically to identify and fix the problem effectively.
